Atel Air Blog
GET IN TOUCH

As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, ATEL Air has developed this policy to maintain a safe and healthy environment for all team members, visitors and customers.

ATEL Air wishes to ensure all customers that we have continuity plans in place to deliver emergency service and support to customers as we navigate the uncertainty of COVID-19.

ATEL Air Team

ATEL Air has implemented an extensive COVID-19 Policy accompanied by ATEL Air COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with the necessary equipment to ensure safe working procedures in the homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

ATEL Air’s Plan

No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, your technician will call to confirm the appointment. At this time, the technician will describe the increased sanitary measures and confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced symptoms within the past 48 hours. Customers with an Energy Savings Agreement will continue to receive priority service for emergency calls. All maintenance, however, has been postponed until further notice.

We are also ready to help if new customers are in an emergency HVAC situation. We ask all customers to respect the health and safety of our team and community.

As we continue to monitor the situation, further communications may be updated.

Should you have any questions regarding this policy or wish to discuss our COVID-19 practices,
please contact us at 888-535-2720 or service@atelair.ca

Thank you,
Jimmie Thom
ATEL Air

YOUR LOCAL CERTIFIED PROFESSIONALS

TSSA-logo-min

Technical Standards & Safety Authority

Electrical-Safety-Authority-Logo-min

Electrical Safety Authority

HRAI_MemberCoLogo-min

HRAI

NCI-logo-min

National Comfort Institute

oel-logo-min

Ontario Electrical League