Water Heater Repair

Two babies in bubble bath

Fast, Friendly Water Heater Repair

Water heaters can break down at any time, and when they do you need expert help in hours, not days.

ATEL Air can help anyone in our Eastern Ontario service area (see map), ranging from Embrun, Greely and Malakoff to Cornwall to Brockville and the entire area in between. We’re close to Kemptville and Manotick too.

We Can Fix Any Water Heater

No matter what brand or model of water heater you have we can fix it. We happily repair tankless water heaters or hot water tanks, whether they’re old clunkers or the latest most technologically advanced designs. Our team has the expertise to handle both commercial and residential water heaters, including boiler systems.

Call us for service:

In case of an emergency, we offer an after-hours service. We’ll call you back within one hour about your repair needs. Call our emergency number here:


Water Heater Repair Services Done Right

Since 1949 ATEL Air has believed in providing the best possible customer service. Here’s what that means to us.

Fast Arrival

Going without hot water is extremely inconvenient, so we arrive at your door within hours, not days. More importantly, we arrive when we say we will, so there’s no waiting or suspense.

Friendly Technicians

Your technician will be fully licensed expert who will find the problem and know exactly how to fix it. Regular training workshops mean we keep pace with changing technology.

Full Prices in Advance

Once your technician discovers the problem, they’ll explain the options and costs so you can decide what to do. You’ll know the full cost before any work begins – there are no hourly rates or surprise fees.

Fully Accredited & Certified

ATEL Air if professionally accredited with important standards authorities for Ontario and Canada. We’re registered with organizations like the HRAI, NCI, TSSA, ESA and more.

Over 60 Years of Experience

ATEL Air is a second-generation family business, founded in 1949 as Arthur Thom Electric Limited. Because our family name is on the line, we care more about quality workmanship and the kind of customer service you rarely get these days.

100% Satisfaction Guaranteed

We stand behind our workmanship. Our guarantee states that if we fix something, it stays fixed. If the same part fails again within 2 years we’ll fix it for free.

Eastern Ontario's most trusted name in home comfort.

Is it Better to Repair or Replace a Water Heater?

Sometimes our customers ask us whether it’s better to repair or replace their water heater. While we can’t decide for them, we can make a recommendation based on a few simple facts.

1. Age of Your Water Heater

A hot water tank will last about 10 years, sometimes a bit more. Tankless models can last up to 20 years. If your water heater is getting close to the end of its working life, it may be time to replace it before it starts to leak or stop working. Sometimes it is not possible to get parts for discontinued models.

2. How Costly is the Repair?

Some repairs are much cheaper. Others can cost almost the same as buying a whole new system, which makes replacing a better choice long term.

3. Energy Costs

If you have an older, less efficient system a new energy efficient system may pay for itself – especially if there’s a rebate happening. If your current system runs on electricity or propane, converting to natural gas can save a fortune. We can provide you with replacement costs so you can sit down with your monthly bills and crunch the numbers. Depending on your situation and the efficiency of your old and new systems, you could save 40% or more on your bills.

Expertise and Great Service – Without Sales Pressure

We know sometimes it’s hard to weigh the costs or repairing your furnace against getting a new one. Your ATEL Air technician will give you the facts you need to make an informed decision that’s right for you and your family. You’ll get an honest recommendation, not a lot of pressure to buy more than you need.

No matter what you decide, we’re here to help you. Our technicians don’t earn a commission, so they have no reason to try and sell you something you don’t need.

Instead, we give you the facts so you can decide what makes the most financial sense for your family. That’s the ATEL Air way, and it means our customers come back to us again and again, and recommend us to family and friends alike.

Eastern Ontario's most trusted name in home comfort.