Heat Pump Repair & Installation in Eastern Ontario
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Save up to $12,000 on energy-efficient heat pumps with no energy assessment required! Our rebate experts are here to help you choose the perfect system for your home.
Heat Pump Repair & Installation Reviews
Common heat pump repair Issues
When issues arise, these are the most common heat pump problems reported by our Eastern Ontario customers:
- Heat pump isn’t heating (or cooling) enough
- Heat pump blowing warm air instead of cool (or vice versa)
- High energy bills with heat pump
- Heat pump keeps turning on and off
- Heat pump isn’t blowing enough air
- Ice buildup on heat pump coils
- Uneven heating (or cooling) with heat pump
- Water is leaking from heat pump
- Heat pump is making strange noises
- Heat pump resets or trips the breaker
If your system is showing any of these signs, schedule repairs with our experienced and qualified heat pump technicians. We offer upfront pricing and 100% satisfaction guarantee.
should you Repair or Replace Your Heat Pump?
If you are trying to decide if it’s better to repair or replace your heat pump, ask yourself these questions:
Still undecided? Contact us to discuss options and pricing for heat pump repairs or replacement.
Case Study: Putting the Trane XV19 to the Test—Proven Performance in Winter Conditions
At ATEL Air, we don’t just recommend products—we put them to the test. We recently installed the Trane XV19 Cold Climate Heat Pump in one of our employees’ homes in Williamsburg, ON. With winter temperatures often dipping to -14 to -18°C, it was the perfect real-world test for the unit’s performance in the harshest conditions.
The results? Outstanding. The Trane XV19 kept the home consistently warm and comfortable throughout the coldest months, all while significantly reducing energy costs. We’re so confident in the performance and reliability of the Trane XV19 that each unit comes with a 12-year parts and labour warranty, giving you peace of mind for years to come.
Heat Pump Brands We Install
Why Choose ATEL Air Heating & Air Conditioning
Frequently asked Questions
Yes, we do and if you’re part of our maintenance plan, you can expect same-day service, frequently within just a few hours. Non-members are scheduled as soon as possible, which may be the same day or in a few days.
Yes, rebates and government incentives are often available! Contact us or check our HVAC promotions page for the latest information.
- Lower operating costs through improved efficiency
- Fewer emergency breakdowns and extended system life
- Better comfort with steady, consistent heating and cooling
- Peace of mind knowing your equipment is inspected by professionals familiar with Eastern Ontario’s demanding climate
Yes, cold climate heat pumps are reversible and can heat and cool your home, making them a year-round comfort solution.
You may want to learn about the difference between geothermal vs. cold climate heat pumps if you’re looking for one that also heats during cold Ontario winters.
Heat pumps operate year-round for heating and cooling. Therefore, regular maintenance is essential, including regular filter changes and tune ups to maintain efficiency and extend the system’s lifespan.
Most heat pumps should be professionally serviced at least once a year, but systems used year-round for both heating and cooling perform best with two tune-ups per year:
We recommend scheduling your heat pump maintenance during our off-peak periods to take advantage of reduced rates and ensure faster service during true emergencies. As long as you’re maintaining your air filters regularly, your system will perform well whether it’s serviced in peak season or during quieter months.
Many customers schedule cooling maintenance in mid-to-late summer and heating service in early-to-mid winter to avoid the spring and fall rush, while receiving the same comprehensive care at a better price.
Between visits, homeowners can help by:
Listening for unusual noises or changes in performance and calling for service early
Checking or replacing filters every 1–3 months
Keeping outdoor units clear of leaves, snow, and debris
Heat Pump Brands We Repair
At ATEL Air, we’re heat pump experts with decades of experience installing and servicing all brands. If you’re having issues with your heat pump, call us—we can help.
Amana Heat Pumps, Bryant Heat Pumps, Carrier Heat Pumps, Comfort-Aire Heat Pumps, Comfortmaker Heat Pumps, Daikin Heat Pumps, Fujitsu Heat Pumps, Goodman Heat Pumps, GREE Heat Pumps, Lennox Heat Pumps, LG Heat Pumps, Mitsubishi Heat Pumps, Moovair Heat Pumps, Napoleon Heat Pumps, Nordic Heat Pumps, RunTru Heat Pumps, Trane Heat Pumps
How It Works
Our Service Area
Home Comfort Tips
When Canadian winters bring temperatures well below freezing, choosing the right heating system becomes crucial for both comfort and cost-effectiveness. While most homes rely on natural gas furnaces, oil heating, or electric baseboard systems, rising energy costs are driving homeowners to explore more efficient alternatives. The geothermal vs. heat pump debate has become one of […]
At ATEL Air, we take pride in being a Canadian-owned and operated company, committed to quality service and supporting local businesses. By working with manufacturers that have a strong presence in Canada, we help ensure reliable home comfort solutions while contributing to our national economy. Our Commitment to Canadian Excellence We are proud to partner […]
Are you struggling to stay warm this winter despite having a heat pump? You’re not alone. The beauty of heat pumps is that when properly installed and sized, they keep you warm in the winter and cool in the summer. However, many homeowners in the Ottawa area face unexpected challenges with their heat pumps. And, […]