“Staff is always pleasant, professional, answers all questions.”
Atel has been doing yearly servicing on our heat pump and tankless since purchased in 2015. Staff is always pleasant, professional, answers all questions. Great team.
Donna Leroux, October 2024
“He did a great job, and left the workspace cleaner than when he started.”
The Electrician that handled my job was outstanding! He was punctual, friendly, and very knowledgeable. He did a great job, and left the workspace cleaner than when he started.
Donnie Neron, October 2024
“Everything was done as promised.”
All scheduling of the job was completed on time, neat, clean and with minimal disruption.
Karl bowles, October 2024
“Fast, reliable, friendly and do an excellent job. Always.”
I use Atel exclusively for our home – from geothermal to recent replacement of a leaking hot water tank, they have always been fast, reliable, friendly and do an excellent job. Always.
Drumlin Hill, October 2024
“My only regret is that I didn’t have my geothermal installed years earlier.”
The technicians are not only pleasant but they are extremely knowledgeable. Atel Air stands by their product and are always easy to contact even when you have a problem.
barb Chant, October 2024
“We can now fill up our oversized bathtub without running out of hot water!!”
We had Atel Air install a new On-Demand hot water system. They did an amazing job, rerouting ductwork and pipes, leaving the furnace room neater and tidier than ever.
Peter Feltham, September 2024
Common heat pump repair Issues
When issues arise, these are the most common heat pump problems reported by our Eastern Ontario customers:
Heat pump isn’t heating (or cooling) enough
Heat pump blowing warm air instead of cool (or vice versa)
High energy bills with heat pump
Heat pump keeps turning on and off
Heat pump isn’t blowing enough air
Ice buildup on heat pump coils
Uneven heating (or cooling) with heat pump
Water is leaking from heat pump
Heat pump is making strange noises
Heat pump resets or trips the breaker
If your system is showing any of these signs, schedule repairs with our experienced and qualified heat pump technicians. We offer upfront pricing and 100% satisfaction guarantee.
If you are trying to decide if it’s better to repair or replace your heat pump, ask yourself these questions:
How old is your heat pump?
If your heat pump is 15+ years old, a new system may be a better investment due to improvements in the efficiency and reliability of new models.
How much am I spending on heat pump repairs?
Frequent repairs can quickly become more costly than the benefits of a newer, highly efficient and dependable system.
Is my heat pump energy efficient?
Older heat pumps are usually less efficient, leading to higher energy bills. A new model may significantly lower your monthly utility costs—and you might even qualify for government rebates.
Does my heat pump heat my home evenly?
If you’re experiencing temperature imbalances, it might be time for a heat pump upgrade to improve comfort and performance.
Still undecided? Contact us to discuss options and pricing for heat pump repairs or replacement.
Case Study: Putting the Trane XV19 to the Test—Proven Performance in Winter Conditions
At ATEL Air, we don’t just recommend products—we put them to the test. We recently installed the Trane XV19 Cold Climate Heat Pump in one of our employees’ homes in Williamsburg, ON. With winter temperatures often dipping to -14 to -18°C, it was the perfect real-world test for the unit’s performance in the harshest conditions.
The results? Outstanding. The Trane XV19 kept the home consistently warm and comfortable throughout the coldest months, all while significantly reducing energy costs. We’re so confident in the performance and reliability of the Trane XV19 that each unit comes with a 12-year parts and labour warranty, giving you peace of mind for years to come.
Mitsubishi heat pumps are engineered for precision and versatility, offering advanced solutions for both heating and cooling. Perfect for the extremes of Eastern Ontario’s weather, these systems ensure that your home stays comfortable, no matter the season. With their quiet operation and energy efficiency, Mitsubishi heat pumps are a smart investment.
As a Trane Comfort Specialist, we proudly offer Trane heat pumps, the #1 choice for ultimate durability and efficiency. Perfectly suited for Eastern Ontario’s hot summers and cold winters, Trane systems deliver unmatched comfort and reliability year-round. Trust the top-rated Trane to keep your home comfortable in any weather with the performance you can count on.
Moovair heat pumps deliver robust and reliable performance, making them an excellent choice for homes in Eastern Ontario. Built to handle both the heat of summer and the chill of winter, these systems offer dependable comfort throughout the year. Their flexibility and energy efficiency make them a popular choice in our region.
As a Trane Comfort Specialist, we offer RunTru heat pumps that deliver dependable performance at an affordable price. Perfect for Eastern Ontario’s hot summers and cold winters, RunTru systems provide consistent comfort and energy savings. Backed by Trane’s reputation, these heat pumps offer value without compromise.
Why Choose ATEL Air Heating & Air Conditioning
Fast Response Time
Expect fast service for your heat pump repair, with flexible scheduling and a clear 2-hour arrival window.
75+ Years in Business
From 1949 to today, we’ve built lasting relationships by providing expert HVAC repairs and installations across Eastern Ontario.
Reliable Maintenance
Regular heat pump maintenance means fewer breakdowns and more years of trouble-free, energy-efficient performance.
Fully Accredited Experts
From tune-ups to urgent service, our certified technicians keep your heat pump running smoothly and efficiently year-round.
Whisper Quiet Guarantee
Our team guarantees your heat pump runs smoothly and quietly, providing constant noise-free comfort.
Your Home Stays Clean
Keeping your home clean is our priority. We wear booties, use tarps, and leave no mess behind!
Yes, we do and if you’re part of our maintenance plan, you can expect same-day service, frequently within just a few hours. Non-members are scheduled as soon as possible, which may be the same day or in a few days.
Are there government rebates for cold climate heat pumps?
Yes, rebates and government incentives are often available! Contact us or check our HVAC promotions page for the latest information.
Can cold climate heat pumps cool my home in summer?
Yes, cold climate heat pumps are reversible and can heat and cool your home, making them a year-round comfort solution.
Do heat pumps need regular maintenance?
Heat pumps operate year-round for heating and cooling. Therefore, regular maintenance is essential, including regular filter changes and tune ups to maintain efficiency and extend the system’s lifespan.
Heat Pump Brands We Repair
At ATEL Air, we’re heat pump experts with decades of experience installing and servicing all brands. If you’re having issues with your heat pump, call us—we can help. Amana Heat Pumps, Bryant Heat Pumps, Carrier Heat Pumps, Comfort-Aire Heat Pumps, Comfortmaker Heat Pumps, Daikin Heat Pumps, Fujitsu Heat Pumps, Goodman Heat Pumps, GREE Heat Pumps, Lennox Heat Pumps, LG Heat Pumps, Mitsubishi Heat Pumps, Moovair Heat Pumps, Napoleon Heat Pumps, Nordic Heat Pumps, RunTru Heat Pumps, Trane Heat Pumps
How It Works
Initial Consultation and Assessment
Our heat pump specialists start with a comprehensive property assessment to determine the requirements for your space.
System Design and Selection
Based on our findings, we help you select the ideal heat pump that will balance efficiency and comfort.
Professional Installation
Heat pump experts from our team ensure a smooth, efficient installation that minimizes disruptions and optimizes performance.
Service, Repairs, and Ongoing Maintenance
Our tailored maintenance plans, expert repairs, and ongoing support keep your heat pump running efficiently year-round.
Recently, CTV news did a piece about fake red tags issued to furnaces that didn’t need to be shut down. Unfortunately there are some unscrupulous companies out there, and some consumers were paying to replace furnaces that were working fine. So how do you tell if a red tag is legitimate? Why Red Tags are […]
