Reviews

Atel has been doing yearly servicing on our heat pump and tankless since purchased in 2015. Staff is always pleasant, professional, answers all questions. Great team.

The Electrician that handled my job was outstanding! He was punctual, friendly, and very knowledgeable. He did a great job, and left the workspace cleaner than when he started.

From the start when I requested an estimate until the completion of the installation, it was handled by Atel with complete professionalism. Everything was done as promised. All scheduling of the job was completed on time, neat, clean and with minimal disruption. Clear instructions were provided and I would recommend Atel Air Heating and Air Conditioning to anyone.

The technicians are not only pleasant but they are extremely knowledgeable.
Atel Air stands by their product and are always easy to contact even when you have a problem. My only regret is that I didn’t have my geothermal installed years earlier.

We had Atel Air install a new On-Demand hot water system and a new air exchanger in our home. The team did an amazing job on the installation, rerouting ductwork and pipes, leaving the furnace/utility room neater and tidier than ever. We’ve noticed that the quality of the air in the house has improved noticeably with the air exchanger and that we can now fill up our oversized en-suite bathtub without running out of hot water!!
Great company to work with, amazing team!
Highly recommended!!
Peter Feltham
Ottawa

THE best heating and air conditioning company to choose, hands down! Excellent customer service-excellent work-professional AND the staff is very friendly! 5 stars across the board!!

The technician was friendly and explained a better way to run our heat pump in the winter to be more efficient. He was on time and professional.

The motor on our furnace went on a Friday afternoon before a long weekend leaving us without AC during a heatwave with a newborn and an older child with asthma.

We called Atel at about 1, a tech was at our place around 2, and we were up and running again within the hour. They didn’t have the exact part covered under warranty for our unit so they put a temporary part in to keep us comfortable until the correct part was received.

Both Kevin, who did the initial service call, and Shane, who did the warranty part replacement later, were both very kind and knowledge. I’d recommend Atel in a heartbeat as they not only care about their clients wellbeing but are also reasonably priced.

Replaced an older Geo Thermal furnace with a new one and added a new HRV system. Atel Air was fantastic to deal with all the way through the process! Helped us pick the best system for our house, everyone very friendly and professional and day of install went great. Everything working well and explained to me and they left our basement spotless. I highly recommend Atel Air!

First rate service and work. Our existing heat pump had died (after only 26 years), Atel came out and were able to get us running temporarily, as OEM parts were not available for old unit. We purchased a replacement unit from Atel. When it came in they scheduled install with us, were here when they said, did a neat job installing the new unit and removing the old one and tidied up after themselves. The technicians were knowledgeable and polite. All in all well done.

They installed a furnace and hot water heater and they are the best. They are polite and they clean up after the work is complete. I would recommend them always
Thanks for the awesome work
They came an fixed my air conditioner and explained everything they did, excellent service

The team was quick to get someone out to our home when we called. The tech arrived on time and was friendly and professional. The work was done properly, no mess was left, and billing was clear & concise. Would absolutely use their services again.

ATEL Air recently identified the need for efficient air-exchanging and humidity levels to make my home more comfortable. Service Manager Greg Millard inspected the home and suggested an HV installation as well as a humidifier furnace attachment and both were installed by ATEL Air. They’ve made a significant improvement in my home.
ATEL Air also provided the services of an electrician to create separate panels for my cook-top and wall-oven after a kitchen re-do.
Excellent service, prompt and professional. Highly recommend.

Our AC stopped working at dinner time. We placed a call to ATEL Air and within an hour someone was here. Technician determined the issue and replaced the part. We ve been dealing with this company for over a decade and they always follow through for us. Weather if it s the warm summer or cold winter.

A/C broke in the middle of a 35 degree heatwave and Atel Air was there the same day and repaired it. Quick efficient economical workmanship. Would definitely recommend Atel Air for all your heating/air conditioning and electrical needs

I have been a customer of Atel Air for almost 22 years and the service from Atel personnel has always been
excellent. Today’s service was no exception. A+. I have profound confidence in the work performed by Atel Air technicians.

I had a few quotes to replace my geothermal furnace and I am beyond happy that I chose Atel. The team from the time I had met with Dwayne to get advice ,to the installers were a solid 10/10.I replaced my 26 year old geothermal furnace to gas furnace with an AC . They were prompt, professional and the work was done efficiently and as quoted . Matt reviewed everything with me after the job was complete leaving me with no questions . The clean up was amazing and I can honestly say I have not one negative thing to say. Hands down for an amazing crew and company . I feel very reassured that I can call anytime with any questions or concerns . Thank you Atel. I can see why you have raving reviews .

As good as it gets folks.
Crew showed up on time and proceeded to install our new hot water system. They covered the floors in our house in the work area and were very careful removing our two water tanks. Cleaned up after themselves and everything is working as it should. Great job guys! Highly recommended!

I highly recommend the Atel Air team! I was in a bind as our old water heater bit the dust! Jackson Thom came out to visit me this morning and provided me with a very competitive quote to replace it with a Rheem model. I accepted the offer and was only expecting delivery and installation on Monday. This would have been a bit of an inconvenience to us. At lunchtime I received a call from him saying his team could do the work this afternoon!! I was ecstatic! His techs Matt and Adam did a fantastic and professional job in replacing it and ensured all my questions were answered. They cleaned up and left no debris. I am one very happy new customer! Thank you!

Atel did an electrical job at our establishment in Morrisburg. They were very timely in their response to giving a quote and to completing the task . The staff is friendly & professional & they take pride in satisfying their customers.