Beyond our Expectations
In 2015, we converted our heating and air conditioning system to a Zuba Heat Pump, ably installed by ATEL Air. It has performed beyond our expectations, as have the technicians who installed the unit and service it every year.
Our house is 2000 sq. ft. bungalow with a 2000 sq. ft. heated basement. The house is very well insulated, but not exceptional. We set the thermostat at 23° C in winter and in summer. We have a standard electric hot water tank, washer, dryer, well, dishwasher etc. We live in rural Ontario and are serviced by Hydro 1.
Our entire Hydro 1 billing for calendar 2018 was $2,317.85. (The lowest billing was in June ($151.69) and the highest was October ($432.53). These results are in line with previous years.
We are ecstatic with these results and want to share them with anyone considering a Zuba system.
The Corbetts, Lansdowne, Ontario, Dec 2018
Keep up the good work.
“Just wanted to let you know that the installation of our replacement water heater was very well done. Your men were all courteous and professional. Not only that, but they were careful not to damage our carpets and walls and they cleaned up very well after they were finished…I have always been happy with your service. Keep up the good work.”
– Gerry Rosenquist, September 2017
You have an awesome company and awesome staff. Everyone I met impressed me greatly.
“This is the best winter I have ever spent in this house. It is so nice to be warm for once, especially wonderful now that I am a grandmother and my daughter and granddaughter who live with me and can enjoy the warmth. Thanks again for everything.”
– Lisa Laviolette
From start to finish the no pressure sales and continuous effort to help us buy what was best for us.
“From start to finish the no pressure sales and continous effort to help us buy what was best for us with the patience and knowledge we didn’t have. Thank you Dwayne. To the 2 guys that did a very professional job at installing our furnace with constant politeness and professional skills and cleanliness after themselves. Right down to the mailing of our warranty and first time fire up. We as landlords have delt with a lot of companies in the past 15 years and we have to say, THANK YOU! For your honesty, excellent service and continued support and service after your job was complete. In our standards your well above the rest. Good job to all of you.”
– Philip & April Green, Kemptville, Ontario
Service and installation and a great crew keep me coming back.
What a great organization to deal with!
“What a great organization to deal with Dwayne! Larry, Brad, Shawn, Liam, and everyone involved was so polite and professional. Your office staff even called to let us know the guys were going to be 1 hour late one day! That’s totally impressive, an organization that does what it says it’s going to do, when they say they are going to do it, and if not they call to let you know. Gini and I are totally satisfied with everything you have done. Please do not hesitate to use us as a reference if required.”
– Mike & Virginia Daoust, Ontario
I’m very impressed with the work that was done.
“I’m very impressed with the work that was done. Both Greg and Adam were very professional and did a really nice job. If you could pass along I would really appreciate it as I didn’t get to speak to them before they left.”
– Scott, Ontario
We were very impressed with the work done by the ATEL crew.
“Frazer and I are so pleased with our new natural gas furnace and hot water system. We were very impressed with the work done by the ATEL crew-Larry, Adam, Lance and Brad, and really appreciated their work ethic and professionalism. The Enbridge inspector came by soon after the crew had left, and everything was A-OK as expected.”
– Peri, Ontario
Their knowledge of the work required and were very helpful.
“Doug Shay and myself would like to express our extreme appreciation on the efficiency and workmanship of your two employees Greg and Adam. While at the site they both showed professionalism, their knowledge of the work required and were very helpful to make sure we understood how the new system operates. We would also like to thank ATEL Air for their service in making sure there was no extra waiting time as we considered this an emergency.”
– Doug Shay, Ontario
Professional and clearly experts at what they do.
Many thanks to Dwayne, Larry & Greg for their work replacing our furnace and hot water tank. Dwayne’s advice planning the job was invaluable and his patience coordinating the application with Enbridge greatly appreciated. Larry and Greg worked hard to ensure we had heat and hot water as needed throughout the process and they were professional and clearly experts at what they do. The conversion from oil to natural gas was well worth it, and we couldn’t have had a better team help us with it.
P.S. Looking forward to seeing them again when we upgrade our appliances!
– Shannon Nichols & Allister Lee, Ontario
Providing me with excellent, quality service!
“I want to thank you and your team for providing me with excellent, quality service! Not only did Dwayne answer all my questions, but he took the time to explain things to me and is very knowledgeable. The installation guys were friendly, organized and did a clean professional job. Awesome! Thanks for the lovely flowers! WOW, didn’t know companies did this anymore!”
– Wendy, Ontario
I want you to know how pleased I am with the outstanding service you have given us here at Mustard’s Variety. I sincerely appreciate your responsiveness and the way you conduct business. I am very impressed with the entire process, from our first discussions, to the installation, and your quick response to all questions. The changes were knowledgeable and helpful in making our store a pleasant place to work. Thank you, to such an incredible team of experts who obviously enjoy accomplishing their tasks cooperatively, efficiently and professionally.
– Jim Mustard, Ontario
Such a wonderful job and for all your acts of kindness.
“I wish to thank everyone at ATEL Air for doing such a wonderful job and for all your acts of kindness which made the experience of retrofitting our home with the new geothermal system so stress free!”
– N.B., Ontario
Sincere thanks and gratitude to ATEL Air for their professional expertise.
“St. Paul’s of Prescott and the property committee would like to express our sincere thanks and gratitude to ATEL Air for their professional expertise in the removal of our old heating system and installation of our new modern and high efficiency condensing system.
From your office staff to your installation technicians you can be very proud of their skills and talents.With all the work involved in this project St. Paul’s is really grateful for the timely completion of the work and the tidy cleanup of the areas. The custodians and property committee thank you and your people very much for a job well done.”
– Dale Barkley, Ontario
Your team of professionals worked diligently, safely and with such courtesy.
“Recently we asked ATEL AIR to solve the problems we had with our climate systems at our house. We had at this time a boiler which was supposed to provide hot water to the house, heat to the forced air furnace and heat to the in-floor heating system but, it did not do any properly and required frequent servicing. We also had a large Heat Recovery and Ventilation system which was inefficient and often was down. These systems appeared to have been improperly installed by inexperienced plumbers.
Your office suggested a small Rinnai boiler to provide hot water to the house, a NTI Trinity High Efficiency Condensing Boiler to provide heat to the forced air furnace and to the in-floor heating system and a ALDES Heat & Energy Recovery system to provide the house with fresh and clean air.
The Rinnai boiler provides us with endless hot water at multiple outlets at the same time at the simple opening of a tap, and it is easy to regulate the temperature of the water.
The NTI Trinity High Efficiency Condensing Boiler collaborates with the forced air furnace, the in-floor heating system and the ALDES Heat & Energy Recovery system to provide our house with even temperature, fresh air and humidity to meet our specific needs.
All the systems together take-up a fraction of the space of the former.
Your team of professionals worked diligently, safely and with such courtesy.
My wife Paule Chamberland and I, now enjoy a healthy and pleasant “climate” and extend to all who listened to our claims and created this climate a heartfelt Thank You.”
– Andre Simard, Paule Chamberland, Oxford Mills, ON
Thank your for your professionalism and making this experience great
…I just had a installation of a Stand-by Generator completed by Dave and Craig from your organization. Since the first time that we called to inquire about this product and its installation we have experienced nothing but the best in customer service. From the start Dave was professional, kept us in the loop with what was going on and come the day of installation not one thing went wrong. I am a contractor, so I know the coordination that goes on behind the scene that the customer is blind to. Well from Hydro One doing their part to the ESA Inspection to the install, it was text book, and the work itself looks great!
Thank you for your professionalism and making this experience great!
– David Pitchforth, Ontario
Respectful, cooperative, and professional
Dear Jimmie Thom,
Just a quick note to let you know how impressed I was with your installation team.
They were respectful, cooperative and professional. To be blunt, I am not used to that kind of service.
If this is any indication of the level of service I can expect from you ongoing (on my new furnace) not only will I not hesitate to deal with you again, I will enthusiastically recommend you to all interested parties.
– E. Kirkby, Ontario