Reviews

As usual, the Atel Air gentleman that came to do the maintenance on my furnace was very professional and extremely friendly. I love dealing with companies such as this one that have great customer service. I highly recommend Atel Air to anyone in the market for heating and air conditioning or looking for maintenance on their existing units.

An absolutely PHENOMENAL company. Atel, you have always been there when we needed you with the kindest staff we have ever dealt with. We needed a pressure test before Enbridge would re-connect our gas due to a neighbor’s unsecured object damaging our gas meter during a windstorm. Atel got Matt to respond so fast and he was unbelievable. He actually saw that there was a leak on Enbridge’s side of the meter, organized their return, and left his CONTACT DETAILS just in case questions were asked by Enbridge. We have had nothing but incredible service from Atel and you are our one and only HVac company!

We have had excellent service from all the staff at ATEL Air since our geothermal heating/cooling system was installed by them in 2008. We have an ongoing service contract with ATEL Air that ensures our system is fully operational and reliable. It has never been down for any reason. The ATEL Air employees that come to our home twice per year for seasonal tune-ups and inspections are always polite and very helpful when we have questions or concerns. We have absolute confidence in the hardware and service they have provided to us over these 12 years. We highly recommend them without hesitation to anyone requiring heating/cooling services.

The HVAC industry is an incredibly unregulated industry. Do yourself a favour and when selecting a company to do home improvements with choose Jimmie and his team at Atel Air. I had another company install a geothermal system in my house incorrectly ( costing me thousands of dollars) and Jimmie has been insurmountable in answering any questions I have and to make recommendations. Make the right choice the first time.

Great customer service. Called 8 electrical companies only 2 responded (Atel was one). Brian came and cleaned up the electrical in the shed for the pool. Efficient, professional and good value.

The ATEL Air team replaced our old natural gas boiler system with a new Navien NFC250/175 Combi Boiler and the accompanying plumbing and electrical upgrades. Greg’s team of Matt, Larry, Kevin, and Jeff effectively transitioned our 1956 collection of pies and valves into 2023 with professionalism and master craftsmanship. The job was completed in a timely manner with great attention paid to safety and cleanliness. They are a courteous group and very easy to speak to and get clear answers or explanations from. We enjoyed working with them from the initial meeting with Jimmie and Jackson.
Our system had a few “hiccups” that needed to be attended to upon installation and the team at ATEL Air was VERY quick to attend to the modifications and adjustments to MAKE THING RIGHT. We were MOST thankful for their quick attention in these matters and are pleased to be members of their VIP list.
We highly recommend the ATEL Air team!

We had Atel Air install a new Daikin Heat Pump and could not be happier with the professional service we received from the advisor to the technicians that installed the equipment. It was a pleasure dealing with a family run company. We will be doing annual service with them.

We have been regular ATEL Air customers for almost 20 years and have always received excellent service. We recently had to have a new furnace installed and the work was carried out very quickly and efficiently. They took special care to cover all the flooring right down to the basement and nothing was left for us to clean up. We look forward to more of this great service in the years to come.